Client Relationship Manager.
About TBSM Collections+
TBSM Collections+ is a specialist commercial debt recovery and credit control business. We work with our clients to improve cash flow, recover outstanding invoices and develop sustainable credit control strategies.
Our client relationships are built on delivering professional service, strong communication and consistently achieving positive recovery outcomes.
As part of our continued growth, we are seeking an experienced Client Relationship Manager to manage key client partnerships, ensure excellent client service and support client retention and development.
The Role
As a Client Relationship Manager, you will manage relationships with key clients, ensure excellent service delivery, provide strategic guidance on recovery and credit solutions and support client satisfaction and retention.
This role would suit someone with strong account management experience and excellent interpersonal skills who is interested in working in the commercial debt recovery sector.
Key Responsibilities
Client Account Management
- Manage relationships with assigned client accounts
- Understand client objectives and recovery requirements
- Develop and implement client service plans
- Maintain regular communication with clients
- Support client satisfaction and retention
Service Delivery & Reporting
- Ensure client portfolios receive excellent service
- Provide regular updates on recovery progress
- Deliver reporting and performance analysis
- Support clients with recovery strategy
- Respond promptly to client queries
Client Development & Retention
- Identify opportunities to expand client services
- Develop recommendations for improved recovery outcomes
- Support client retention through excellent service
- Build strong client partnerships
- Support business development initiatives
Coordination & Administration
- Coordinate with internal recovery teams
- Support internal processes and procedures
- Manage client communications and records
- Prepare reports and analysis
Skills & Experience Required
The ideal candidate will have strong experience in account or relationship management:
- Account management or client relationship management
- Key account management
- Business-to-business customer service
- Managing client portfolios
- Understanding of credit or financial services
- Reporting and analysis
You should have excellent communication skills and be comfortable managing complex client relationships.
Essential Attributes
We are looking for someone who demonstrates:
- Excellent communication skills
- Professional approach
- Strong interpersonal skills
- Commercial awareness
- Problem-solving ability
- Initiative and proactivity
- Relationship building skills
- Attention to detail
Desirable Experience
Experience in the following areas would be advantageous:
- Debt recovery or credit management sector
- Financial services
- Professional services
- Managing senior clients
- Strategic account development
Why Join TBSM Collections+?
This is an excellent opportunity to develop your client management career with a growing specialist business. You will have the opportunity to:
- Manage important client partnerships
- Support client success and satisfaction
- Contribute to business growth
- Develop expertise in commercial recovery
- Build professional client relationships
Equal Opportunities
TBSM Collections+ is committed to providing equal opportunities.
We welcome applications from individuals with different backgrounds, experiences and perspectives.
We assess candidates based on skills, experience, suitability and potential.
Ready to apply?
Submit your CV together with a covering letter explaining your experience and interest in joining TBSM Collections+. Applications should be sent to
careers@tbsmcollectionsplus.co.uk.