TBSM Collections+
Credit Control Training.
PRACTICAL TRAINING FOR STRONGER CASH FLOW
Effective credit control is one of the most important components of maintaining healthy cash flow and reducing long-term debt exposure.
TBSM Collections+ provides practical and commercially focused credit control training designed to help businesses strengthen their internal recovery procedures, reduce overdue accounts and improve payment collection performance.
What our training covers
Training that is tailored to your business and directly applicable to real world collections challenges.
Credit Control Processes
- Establishing effective internal recovery procedures
- Structuring payment follow-up systems
- Improving debtor communication processes
- Reducing aged debt exposure
- Escalation timing and strategy
Invoice & Payment Procedures
- Improving invoicing processes
- Reducing payment delays
- Implementing structured payment chasing
- Improving payment terms management
- Strengthening debtor onboarding procedures
Debtor Communication Training
- Professional communication techniques
- Handling difficult debtor conversations
- Negotiation strategies
- Payment arrangement management
- Escalation positioning
Internal Systems & Workflow
- Building structured debtor tracking systems
- Workflow management
- Follow-up scheduling
- Reporting structures
- Improving collection efficiency
Dispute Management
- Identifying common dispute risks
- Reducing avoidable disputes
- Handling payment objections
- Improving documentation procedures
Escalation & Recovery Strategy
- When to escalate matters
- Identifying recovery risks
- Preparing files properly for recovery
- Understanding escalation pathways
Designed for real world teams
Whether you are training an in-house team or reviewing your wider process, the sessions are structured to give immediate practical value and stronger day to day collections discipline.
- Practical, commercially focused content.
- Tailored to your team and operating model.
- Suitable for both new and experienced teams.
Who the training is suitable for
From owner managed firms to full accounts departments, our training helps people responsible for cash collection, dispute handling and debtor management.
SMEs
Contractors
Recruitment
Construction
Professional Services
Suppliers
Agencies
Freelancers
Commercial Organisations
Not sure if this fits your business?
If unpaid invoices affect your cash flow, this training applies to your business.
Benefits of credit control training
- ✓Improved cash flow
- ✓Faster payment turnaround
- ✓Reduced overdue debt
- ✓Fewer disputes
- ✓Lower external recovery costs
- ✓Improved debtor management
- ✓Stronger operational efficiency
How the training is delivered
Flexible delivery options that suit your team, location and operational needs. Every session is practical, commercially focused and directly applicable to real business operations.
Remote via video conference
Live online sessions for distributed teams - no travel required.
On site at your premises
Training delivered in your own environment, around your operations.
Structured workshops
Focused group sessions built around a clear agenda and outcomes.
Tailored operational reviews
Session content shaped by a review of your actual processes.
Why choose TBSM Collections+ for your credit control training
Our training approach is informed by extensive experience in commercial recovery, debt management, escalation strategy, dispute handling and business payment behaviour.
Rather than delivering purely theoretical training, our focus is on providing practical, commercially realistic guidance that businesses can implement immediately to improve payment performance and reduce debt exposure.
Fees Tailored to your business
Every business operates differently, so fees are shaped by your requirements, size, structure and operational needs:
- General workshops & team training
- Process improvement support
- Debtor management guidance
- Full internal credit control review
- Retainer-based ongoing support
Enquire about credit control training
To discuss training or internal process reviews, contact TBSM Collections+ for further information and a tailored quotation.
Book a free, no obligation call
Pick a time that suits you and tell us about your outstanding debts. There is no cost to discuss it with us and there is no obligation to proceed.
TBSM Collections+
Discuss a commercial debt
- 15 minutes
- Web conferencing details provided on confirmation.
- No obligation - talk it through first.
Book a free call with our team to discuss a commercial debt you need recovered. We will review your situation and advise you on the best options.
Select a date & time