1. Introduction

These Terms of Use govern your access to and use of the TBSM Collections+ website (the Website).

By accessing or using this Website, you confirm that you accept these Terms of Use.

If you do not agree with these Terms, you should not use this Website.

These Terms of Use should be read alongside the Privacy Policy & Data Protection Notice, Cookie Policy, Terms & Conditions for Debt Recovery Services and Complaints Procedure.

2. About TBSM Collections+

TBSM Collections+ provides commercial debt recovery, credit control support and related business services to organisations throughout the United Kingdom.

Our website provides general information about our services and allows businesses to contact us regarding potential instructions.

3. Website Information and Content

We aim to ensure that information provided on this website is accurate, clear and up to date.

However, website content is provided for general information purposes only. Information may be changed or updated without notice and we do not guarantee that all content will always be complete, accurate or suitable for every situation.

Information contained on this website should not be relied upon as a substitute for professional advice relating to a specific matter.

4. No Legal or Professional Advice

Although TBSM Collections+ draws upon extensive legal knowledge and professional experience, the content of this website does not constitute legal advice or create a solicitor-client relationship.

Nothing on this website creates an agreement to act on behalf of a visitor, creates a duty of care, confirms acceptance of any instruction or guarantees any recovery outcome.

All recovery matters are subject to assessment, acceptance and agreed terms of engagement.

5. Website Enquiries and Debt Submission Forms

The website may allow users to submit enquiries or details relating to potential debt recovery matters.

Submitting information through the website does not automatically create a client relationship, does not mean TBSM Collections+ has accepted instructions and does not guarantee that recovery action will be undertaken.

A formal client relationship will only begin once the matter has been reviewed, the required information has been received, compliance checks have been completed where required and terms of engagement have been accepted.

6. Accuracy of Information Submitted

Where you submit information through the website, you confirm that the information provided is accurate and complete, you have authority to provide the information, you are entitled to instruct TBSM Collections+ regarding the matter and the supporting documents provided are genuine and accurate.

Providing incomplete, inaccurate or misleading information may affect recovery prospects.

7. Confidentiality and Information Security

We take reasonable steps to protect information submitted through our website.

However, users should understand that internet communications carry inherent security risks, website submissions are not guaranteed to be completely secure and users should avoid sending unnecessary confidential information through unsecured methods.

Further information regarding how we process personal information is available within our Privacy Policy & Data Protection Notice.

8. Debt Recovery Outcomes

While TBSM Collections+ will use reasonable skill, care and professional judgement when providing services, recovery cannot be guaranteed.

Payment depends on factors outside our control and debtor circumstances may affect recovery prospects. Some matters may require additional action or escalation.

No representation is made that every debt referred will be successfully recovered.

9. Website Use

You agree to use this website responsibly and lawfully.

You must not use the website for unlawful purposes, attempt unauthorised access, introduce viruses or malicious software, interfere with website operation, copy, reproduce or misuse website content or use information obtained from the website to harass, threaten or improperly contact individuals.

10. Intellectual Property Rights

All content contained on this Website, including text, logos, branding, graphics, images, website design, documents and marketing materials, belongs to TBSM Collections+.

You may view and use website content for legitimate personal or business purposes.

You must not reproduce materials without permission, modify website content, use our branding or present our materials as your own.

11. Website Availability

We aim to maintain a reliable website but cannot guarantee uninterrupted access.

We may suspend website access, carry out maintenance, update website functionality, remove content or change services described on the Website. We will endeavour to minimise disruption where reasonably possible.

12. Third-Party Websites and Services

Our website may include links to external websites, services or resources.

These links are provided for convenience only. TBSM Collections+ does not control third-party websites, does not accept responsibility for third-party content and does not guarantee the availability or accuracy of external websites.

Users should review third-party terms and privacy policies separately.

13. Limitation of Liability

To the fullest extent permitted by law, TBSM Collections+ shall not be liable for losses arising from reliance on website information, website downtime or technical issues, third-party websites, incorrect information supplied by users or events outside our reasonable control.

Nothing in these Terms excludes liability where such exclusion is prohibited by law.

14. Indemnity

You agree to compensate TBSM Collections+ for losses, costs or claims arising from your misuse of the website, breach of these Terms, submission of inaccurate or misleading information or unlawful use of website content.

15. Changes to These Terms

We may update these Terms of Use from time to time.

Updated versions will be published on this Website and will take effect from the date of publication.

16. Governing Law

These Terms of Use are governed by the laws of England and Wales.

Any disputes relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact Us

If you have any questions regarding these Terms of Use, please contact us using the contact methods noted on our website.