Privacy Policy
How TBSM Collections+ collects, uses, stores and protects personal information in line with UK data protection law.
1. Introduction
TBSM Collections+ (“we”, “us”, “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, instruct us to provide services, submit information to us, or otherwise interact with our business.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and all other applicable data protection legislation.
This notice applies to:
- Our clients and prospective clients
- Individuals who contact us
- Debtors and individuals connected with recovery matters
- Company directors, officers and representatives
- Service providers and business contacts
2. Who We Are
TBSM Collections+ provides commercial debt recovery, credit control support and related business services to organisations throughout the United Kingdom.
For data protection purposes, TBSM Collections+ acts as a data controller where we determine the purpose and method of processing personal information.
In certain circumstances, we may act as a data processor on behalf of a client where we process information strictly according to their instructions.
If you have any questions about this Privacy Policy or how your information is handled, please contact us using the details at the end of this notice.
3. Information We Collect
We may collect and process the following categories of personal information.
Client and Business Contact Information
- Name
- Job title
- Company name
- Business address
- Email address
- Telephone number
- Correspondence details
Debt Recovery Case Information
- Debtor name
- Company details
- Contact information
- Invoice details
- Contract information
- Payment history
- Correspondence relating to the debt
- Supporting documentation
- Details of disputes or payment issues
Debtor and Connected Individual Information
- Individuals who owe money
- Company directors
- Business owners
- Guarantors
- Representatives of debtor organisations
- Other individuals connected with a recovery matter
Financial Information
- Invoice values
- Outstanding balances
- Payment records
- Banking information where necessary
- Transaction information
Technical Information
- IP address
- Browser type
- Device information
- Website usage information
- Cookies and similar technologies
4. How We Obtain Information
We may obtain personal information from information provided directly by you, website forms, email communication, telephone conversations, client instructions, documents supplied during recovery matters, publicly available sources, company registers and professional service providers.
For debt recovery matters, information relating to debtors is generally provided by our client who has an existing business relationship or contractual arrangement with the debtor.
5. How We Use Personal Information
We use personal information to provide our services, manage client relationships, support compliance and risk management and improve our services.
Provide Our Services
- Reviewing recovery instructions
- Managing client files
- Contacting debtors regarding outstanding debts
- Conducting recovery activity
- Providing updates to clients
Manage Client Relationships
- Responding to enquiries
- Providing quotations
- Managing accounts
- Communicating regarding services
Compliance and Risk Management
- Identity checks where required
- Anti-money laundering checks where applicable
- Fraud prevention
- Maintaining appropriate records
Improve Our Services
- Reviewing processes
- Improving website functionality
- Developing our services
6. Lawful Basis for Processing
We process personal data under the following lawful bases:
Contract
- Where processing is necessary to provide services to clients or take steps before entering into an agreement.
Legitimate Interests
- Where processing is necessary for legitimate business purposes, including recovering unpaid invoices, managing client relationships, communicating with relevant individuals and protecting business interests.
Legal Obligations
- Where we are required to process information to comply with legal or regulatory requirements.
Consent
- Where consent is required for specific activities, such as certain marketing communications.
7. Information Relating to Debt Recovery Matters
As part of providing debt recovery services, TBSM Collections+ may process information relating to debtors and individuals connected with outstanding debts.
This processing is necessary to identify the relevant parties, communicate regarding outstanding obligations, assess recovery options, progress recovery activity and maintain accurate records.
We aim to handle all communications professionally, proportionately and respectfully.
8. Sharing Information
We may share information with our clients, professional advisers, technology providers, secure storage providers, compliance providers, payment providers, legal professionals where appropriate, enforcement providers where instructed and courts or authorities where legally required.
We do not sell personal information to third parties.
9. Data Security
We take appropriate technical and organisational measures to protect personal information.
These may include secure systems, password protection, restricted access, secure document storage and confidentiality procedures.
While we take reasonable steps to protect information, no electronic transmission or storage system can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as necessary for providing services, maintaining business records, meeting legal obligations, resolving disputes and protecting legitimate business interests.
When information is no longer required, it will be securely deleted or anonymised.
11. Your Data Protection Rights
Depending on the circumstances, individuals have rights including access to personal information, correction of inaccurate information, request for deletion where applicable, restriction of processing, objection to processing, data portability and withdrawal of consent where applicable.
Requests should be submitted using the contact details below.
12. Marketing Communications
Where permitted, we may send information regarding our services, industry updates and business insights.
You may unsubscribe at any time.
13. Cookies
Our website may use cookies to improve website performance, analyse visitor behaviour, maintain security and improve user experience.
Further details are available within our Cookie Policy.
14. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices of third-party websites.
15. Complaints
If you have concerns about how we process personal information, please contact us first so we can investigate and respond.
You also have the right to complain to the Information Commissioner’s Office (ICO).
16. Changes to This Notice
We may update this Privacy Policy and Data Protection Notice from time to time.
Any updates will be published on this page with the revised date shown above.