Credit Control Specialist.
About TBSM Collections+
TBSM Collections+ is a specialist commercial debt recovery and credit control business. We help organisations develop strong credit control processes, manage credit risk and recover outstanding invoices.
We provide expert guidance on credit strategy, cash flow management and recovery processes that help our clients improve their financial position.
As part of our continued growth, we are seeking an experienced Credit Control Specialist to support clients with their credit management, support collections processes and contribute to excellent customer service.
The Role
As a Credit Control Specialist, you will work with client credit management teams to support credit control processes, manage collections activity and provide guidance on credit best practice.
This role would suit someone with credit control or collections experience who is interested in working with businesses to improve their credit management and cash flow position.
Key Responsibilities
Credit Control Support
- Support client credit control teams
- Monitor credit and collections activity
- Assist with early intervention collection activity
- Provide guidance on credit best practice
- Report on credit and collections performance
Collections Activity
- Support collections processes
- Conduct collection correspondence
- Manage payment arrangements where appropriate
- Escalate unresolved debts appropriately
- Maintain accurate records
Client Relationship Management
- Work professionally with clients
- Understand client credit objectives
- Provide advice on credit management
- Support client satisfaction
- Report on collections progress
Administrative & Process Support
- Manage collections administration
- Maintain accurate case management
- Support credit management procedures
- Keep detailed records
Skills & Experience Required
The ideal candidate will have solid experience in credit control and/or collections:
- Credit control administration
- Collections management
- Payment processing
- Customer credit assessment
- Collections communication
- Credit management best practice
You should be organised, customer-focused and have a good understanding of credit management principles.
Essential Attributes
We are looking for someone who demonstrates:
- Excellent communication skills
- Organisational ability
- Attention to detail
- Customer service focus
- Professional approach
- Problem-solving ability
- Reliability
- Initiative and proactivity
Desirable Experience
Experience in the following areas would be advantageous:
- Dispute resolution
- Reporting and analytics
- B2B collections
- Aged debt management
- Professional credit standards
Why Join TBSM Collections+?
This is an opportunity to join a growing specialist business and develop expertise within commercial credit management and recovery.
You will have the opportunity to:
- Work with businesses across different sectors
- Develop specialist credit management skills
- Support meaningful improvements in client cash flow
- Contribute to the growth of a professional recovery brand
Equal Opportunities
TBSM Collections+ is committed to providing equal opportunities.
We welcome applications from individuals with different backgrounds, experiences and perspectives.
We assess candidates based on skills, experience, suitability and potential.
Ready to apply?
Submit your CV together with a covering letter explaining your experience and interest in joining TBSM Collections+. Applications should be sent to careers@tbsmcollectionsplus.co.uk.