Head of Commercial Recovery.
About TBSM Collections+
TBSM Collections+ is a specialist commercial debt recovery and credit control business helping organisations recover outstanding invoices, improve cash flow and strengthen their credit management processes.
We provide a professional, structured and commercially focused approach to debt recovery, combining strategic recovery methods, legal insight and strong client relationships.
As part of our continued growth, we are seeking an experienced Head of Commercial Recovery to lead our recovery operations, oversee client portfolios and help shape the future direction of our recovery services.
The Role
The Head of Commercial Recovery will play a key role in developing and managing the recovery function at TBSM Collections+.
This is a senior position responsible for ensuring recovery strategies are commercially effective, professionally delivered and aligned with client expectations. The successful candidate will bring strong experience in commercial debt recovery, credit management or related professional services and will have the ability to manage complex recovery matters while supporting the development of a high performing recovery team.
This role would suit an experienced recovery professional who enjoys combining strategic thinking, operational leadership and hands-on involvement in complex cases.
Key Responsibilities
Recovery Strategy & Case Management
- Develop and oversee recovery strategies across client portfolios
- Review new instructions and assess recovery opportunities
- Provide strategic direction on complex, high-value or sensitive matters
- Identify appropriate recovery pathways based on commercial circumstances
- Monitor progress of recovery activity and ensure effective case progression
- Review challenging or escalated matters and provide recommendations
Leadership & Team Development
- Support, guide and mentor recovery specialists
- Promote consistent professional standards across recovery activity
- Provide guidance on negotiation approaches and recovery strategy
- Assist with training and development of recovery team members
- Encourage a culture of accountability, professionalism and continuous improvement
Client Service & Relationship Management
- Work closely with clients to understand objectives and expectations
- Provide strategic insight and updates on recovery portfolios
- Support client retention through excellent service delivery
- Assist with complex client discussions where required
- Identify opportunities to improve recovery outcomes
Quality, Compliance & Risk Management
- Ensure recovery activity is conducted professionally, ethically and compliantly
- Maintain high standards of communication and case management
- Review processes to ensure consistency and effectiveness
- Support implementation of internal policies and procedures
- Identify operational risks and recommend improvements
Operational Performance
- Monitor recovery performance across portfolios
- Analyse recovery trends and identify opportunities for improvement
- Support reporting and performance measurement
- Develop recommendations to improve efficiency and outcomes
- Assist with scaling recovery operations as the business grows
Skills & Experience Required
You should have experience of:
- Managing complex recovery matters
- Developing recovery strategies
- Negotiating payment solutions
- Working with business clients
- Managing performance and quality standards
- Handling sensitive commercial situations
Essential Attributes
We are looking for someone who demonstrates:
- Strong commercial judgement
- Excellent communication skills
- Strategic thinking
- Professional confidence
- Strong negotiation ability
- Attention to detail
- Ability to make sound decisions
- A proactive and solutions-focused approach
Desirable Experience
Experience in the following areas would be advantageous:
- High value commercial debt recovery
- Litigation or pre legal recovery processes
- Credit risk management
- Enforcement processes
- Managing recovery teams
- Implementing recovery procedures
- Working with professional advisers
Why Join TBSM Collections+?
This is an exciting opportunity to join a growing specialist business and play a key role in developing our commercial recovery function. The successful candidate will have the opportunity to:
- Influence recovery strategy and operational standards
- Help build a recognised professional recovery brand
- Work on varied commercial recovery matters
- Develop and shape future processes
- Be part of an ambitious growth journey
Equal Opportunities
TBSM Collections+ is committed to providing equal opportunities.
We welcome applications from individuals with different backgrounds, experiences and perspectives.
We assess candidates based on skills, experience, suitability and potential.
Ready to apply?
Submit your CV together with a covering letter explaining your experience and interest in joining TBSM Collections+. Applications should be sent to careers@tbsmcollectionsplus.co.uk.