Recovery Specialist.
About TBSM Collections+
TBSM Collections+ is a specialist commercial debt recovery and credit control business. We work with organisations to recover outstanding invoices, improve cash flow and develop sustainable credit control processes.
We take a professional, structured and commercially focused approach to debt recovery. Our team combines knowledge of recovery processes, credit management and strong client service to deliver positive outcomes.
As part of our continued growth, we are seeking experienced Recovery Specialists to handle debt recovery matters, conduct negotiations with debtors and contribute to excellent client service.
The Role
As a Recovery Specialist, you will manage a portfolio of recovery matters, conduct negotiations with debtors and third parties, and work with clients to achieve positive recovery outcomes.
This role would suit someone with debt recovery experience or experience in a related field (such as credit control, collections, customer service, or credit management) who is interested in developing a career in commercial debt recovery.
You will play an important role in helping businesses improve cash flow while ensuring every interaction is handled professionally and respectfully.
Key Responsibilities
Case & Portfolio Management
- Manage a portfolio of recovery matters
- Develop and implement recovery strategies
- Conduct negotiations with debtors and agents
- Maintain regular contact with debtors
- Keep detailed and professional case records
- Report on case progress and outcomes
Professional Recovery Activity
- Conduct recovery activity professionally and courteously
- Respond promptly to queries and concerns
- Follow procedures and maintain records appropriately
- Work in compliance with regulatory requirements
Client Service
- Provide professional and courteous client service
- Respond to client queries and concerns
- Provide regular updates on case progress
- Meet client expectations
Administration & Communication
- Manage case administration efficiently
- Conduct correspondence with debtors and third parties
- Maintain accurate records
- Support team processes and procedures
Skills & Experience Required
The ideal candidate will have experience in one or more of the following:
- Debt recovery or collections
- Credit control or credit management
- Customer service or customer account management
- Business-to-business communication
- Administrative or case management processes
You should be organised, have good communication skills, and be interested in developing expertise in commercial debt recovery.
Essential Attributes
We are looking for someone who demonstrates:
- Good communication skills
- Professional approach
- Organisational ability
- Attention to detail
- Problem-solving mindset
- Reliability and dependability
- Ability to build rapport
- Customer service focus
Desirable Experience
Experience in the following areas would be advantageous:
- Negotiation skills
- Payment arrangement experience
- Working with commercial clients
- Understanding of credit terms
- Knowledge of enforcement procedures
Why Join TBSM Collections+?
This is an excellent opportunity to develop a career in commercial debt recovery with a growing specialist business. You will:
- Work on varied recovery matters
- Develop expertise in commercial recovery
- Receive training and mentoring
- Work as part of a professional team
- Build skills that enhance your career
Equal Opportunities
TBSM Collections+ is committed to providing equal opportunities.
We welcome applications from individuals with different backgrounds, experiences and perspectives.
We assess candidates based on skills, experience, suitability and potential.
Ready to apply?
Submit your CV together with a covering letter explaining your experience and interest in joining TBSM Collections+. Applications should be sent to careers@tbsmcollectionsplus.co.uk.